Frequently Asked Questions - FAQ
1. Ordering & Prescription
How do I place an order?
Step 1 — Choose Your Frame: Find your favorite frame by style, shape, material, color, or collection.
Step 2 — Select Your Lenses: Choose from prescription, non-prescription, blue light, progressive, photochromic, polarized, or prescription sunglasses lenses.
Step 3 — Add Your Prescription: Enter or upload your prescription. Make sure SPH, CYL, AXIS, ADD, and PD are accurate.
Step 4 — Customize & Review: Select lens options and review your frame, lenses, prescription, and shipping details.
Step 5 — Checkout & Track: Complete payment and place your order. You'll receive a tracking number by email.
How do I submit my prescription?
Enter your prescription details or upload a copy during the ordering process.
What is PD?
PD (Pupillary Distance) is the distance between your pupils. It helps ensure accurate lens positioning.
Can I order without a prescription?
Yes. Non-prescription options are available for selected frames.
2. Lenses
What lens options do you offer?
We offer Single Vision, Progressive, Blue Light, Photochromic, Polarized, and other lens options.
Can I order prescription sunglasses?
Yes. Prescription sunglasses are available for selected frames.
Do your lenses provide UV protection?
UV protection is available with selected lens options. Please check the product details.
3. Frames & Fit
How do I choose the right frame size?
Check the measurements on the product page and compare them with your current glasses.
What frame materials do you offer?
Our frames include Acetate, Titanium, TR90, Metal, and mixed materials.
How do I know which frame suits me?
Use the frame measurements, style details, and available Virtual Try-On features to find your best fit.
4. Shipping & Delivery
Do you offer free shipping?
Yes. Orders over $49 qualify for free shipping.
How long does shipping take?
Processing and delivery times vary by order and destination. Estimated delivery information is provided during checkout.
How can I track my order?
Once your order ships, we'll send you a tracking number by email.
5. Returns & Warranty
What is your return policy?
Eligible products can be returned or exchanged within 30 days. Please check our Return Policy for details.
What if my glasses arrive damaged or incorrect?
Contact us as soon as possible with your order number and photos of the issue.
Do you offer a warranty?
Yes. Eligible products are covered against qualifying manufacturing defects.
6. Payment & Customer Support
What payment methods do you accept?
Available payment methods are shown securely at checkout.
Is my payment information secure?
Yes. All payments are processed through secure payment systems.
How can I contact customer support?
For help with orders, prescriptions, or products, contact our support team at support@phaneostore.com.