At phaneo, we are committed to providing a secure, seamless, and transparent checkout experience for our global customers. This Payment & Billing Policy outlines the accepted payment methods, billing procedures, security protocols, and tax policies for purchases made on www.phaneostore.com.
1. Accepted Payment Methods
To ensure convenience, we accept a wide variety of secure payment methods at checkout:
- Credit/Debit Cards: Visa, Mastercard, American Express, Discover, JCB, and Diners Club.
- Digital Wallets: PayPal, Apple Pay, and Google Pay.
- Local Payment Options: Available depending on your shipping destination (e.g., Klarna, Ideal, Bancontact) which will be dynamically displayed during checkout.
Please note that we do not accept cash on delivery (COD), personal checks, or bank wire transfers for online retail orders.
2. Payment Security & Encryption
Your financial security is our utmost priority. All transaction data processed on www.phaneostore.com is encrypted using Secure Sockets Layer (SSL) technology and compliant with the Payment Card Industry Data Security Standard (PCI-DSS Category 1). We never store, retain, or have access to your raw credit card details.
3. Billing and Authorization
- Immediate Billing: Your chosen payment method will be charged immediately upon order confirmation. This includes the cost of frames, customized prescription lens processing, applicable taxes, and shipping fees.
- Verification Checks: To prevent online fraud, all orders undergo automatic billing verification. If your billing address does not match the address registered with your card issuer, or if our fraud system flags the transaction, we may temporarily hold your order and request additional verification via support@phaneostore.com.
- Order Cancellation by phaneo: We reserve the right to cancel any order if we suspect fraudulent activity or unauthorized payment.
4. Pricing, Currency, and Exchange Rates
- Base Currency: Our primary currency is United States Dollars ($ USD).
- Multi-Currency Display: For your convenience, you may view prices in your local currency. Final transactions may be converted at checkout.
- Foreign Transaction Fees: Depending on your bank or credit card issuer, you may be charged a nominal international transaction fee. phaneo has no control over these bank charges and is not liable for any currency exchange discrepancies.
5. Sales Tax and Custom Duties
- Sales Tax: Where legally mandated, applicable sales tax or VAT will be calculated and displayed during checkout based on your delivery address.
- Import Duties: For most international shipping destinations, packages are processed under protocols designed to prevent additional import clearance charges. However, any localized customs duties, tariffs, or clearance fees assessed by your country's customs agency are the sole responsibility of the customer.
6. Dispute Resolution & Chargebacks
We work tirelessly to ensure every pair of glasses crafted in our lab is flawless. If you experience billing errors, discrepancies, or issues with your order, please contact our support team at support@phaneostore.com before initiating a chargeback or dispute with your bank.
As an integrated manufacturer, we resolve issues much faster than bank dispute cycles and are happy to offer complimentary remakes or refunds according to our Return Policy.
Have Billing or Payment Questions?
📧 Support Email: support@phaneostore.com
🕒 Customer Care: Monday - Friday, 9:00 AM - 6:00 PM (EST)