At phaneo (accessible from www.phaneostore.com), one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by phaneo and how we use, protect, and disclose it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@phaneostore.com.
1. Information We Collect
We collect several types of information from and about users of our Site, including:
- Personal Identifiable Information (PII): When you register on our site, place an order, subscribe to our newsletter, or contact our optical support team, we may collect your name, email address, mailing address, billing address, phone number, and prescription details (if uploading prescription eyewear orders).
- Device and Usage Information: When you browse our Site, we automatically collect data about your device, including your IP address, browser type, operating system, time zone, referring URLs, and how you interact with our pages (via cookies and web beacons).
- Payment Details: All credit card and payment processing is handled securely by our third-party, PCI-compliant service providers (such as Stripe or PayPal). We do not store or have access to your full payment card details.
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Process, customize, fulfill, and ship your eyewear orders.
- Understand and analyze how you use our website to optimize the user experience.
- Communicate with you directly, including for customer service, order updates, and marketing promotions (subject to your consent).
- Prevent, detect, and mitigate fraudulent transactions or security threats.
- Comply with applicable optical and healthcare verification laws regarding prescription data.
3. Sharing and Disclosing Your Information
We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third parties who assist us in operating our business, including:
- Service Providers: E-commerce hosting platforms (e.g., Shopify), payment gateways, custom lens labs, and shipping carriers (e.g., DHL, FedEx) to fulfill your orders.
- Legal Obligations: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4. Cookies and Tracking Technologies
Like any other website, www.phaneostore.com uses "cookies." These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You can choose to disable cookies through your individual browser options. However, disabling cookies may affect your ability to use certain features of our Site (such as the shopping cart).
5. Your Privacy Rights (GDPR & CCPA)
Depending on your location, you have specific rights regarding your personal data. These include:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
- The right to erasure – You have the right to request that we erase your personal data under certain conditions.
- The right to restrict/object to processing – You have the right to object to our processing of your personal data.
- The right to data portability – You have the right to request that we transfer the data we have collected to another organization.
6. Data Security and Retention
We implement robust administrative, technical, and physical security measures designed to safeguard your personal information against unauthorized access, loss, or alteration. We retain your personal data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, resolve disputes, and comply with legal requirements.
7. Children's Information
Another part of our priority is adding protection for children while using the internet. We do not knowingly collect any Personal Identifiable Information from children under the age of 13 (or 16 in certain jurisdictions). If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately, and we will do our best efforts to promptly remove such information from our records.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this document. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions, comments, or complaints about our privacy practices, please contact our Data Protection Officer:
phaneo Compliance Team
📧 Website: www.phaneostore.com
📨 Email: support@phaneostore.com