Welcome to www.phaneostore.com (the "Site"). These Terms of Use (the "Terms") govern your access to and use of our website, services, and purchase of products (collectively, the "Services") provided by phaneo ("we," "us," or "our").
Please read these Terms carefully before accessing or using our Services. By accessing, browsing, or using the Site, or by placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Services.
1. Eligibility and User Accounts
Our Services are designed for adults. You must be at least 18 years old (or the age of majority in your jurisdiction) to use our Services and make purchases. If you are between 16 and 18 years old, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms.
When you create an account on our Site, you agree to:
- Provide accurate, current, and complete information.
- Maintain the security and confidentiality of your account credentials.
- Accept sole responsibility for all activities that occur under your account.
- Promptly notify us at support@phaneostore.com of any unauthorized use or security breach of your account.
2. Product Orders & Prescription Policy
As an integrated technical eyewear manufacturer, we craft our products to high technical and optical standards. When placing an order for prescription eyewear, you agree that:
- Prescription Validity: You will provide a valid, non-expired prescription written by a licensed optometrist or ophthalmologist. By submitting a prescription, you represent and warrant that the details are accurate and reflect your actual vision needs.
- Verification: We reserve the right to verify your prescription directly with your eye care provider if required by law or to ensure optical safety.
- Personal Use Only: All products purchased through the Site are intended for personal, non-commercial use only. Reselling our products is strictly prohibited.
3. Intellectual Property Rights
All content displayed or available on the Site—including but not limited to designs, logos, text, graphics, product photography, underlying code, software, and marketing copy—is the exclusive property of phaneo or its licensors. You are granted a limited, revocable, and non-exclusive license to access and use the Site for personal shopping purposes. Any reproduction, distribution, alteration, or commercial exploitation of our content without our prior written consent is strictly prohibited.
4. Electronic Communications
By using our Services, you consent to receive electronic communications from us, including order updates, shipping notifications, and promotional emails. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.
5. User Conduct & Prohibited Uses
You agree not to use the Services to violate any local, state, national, or international laws. Prohibited activities include, but are not limited to: uploading malicious code or viruses; harvesting user data; attempting to gain unauthorized access to our servers; committing fraud or misrepresenting your identity; and publishing abusive, defamatory, or infringing content on our public forums or review sections.
6. Disclaimer of Warranties
Except as explicitly stated in our 365-Day Manufacturer Warranty or our Return Policy, the Site and all products and services delivered to you through the Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, phaneo disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
7. Limitation of Liability
To the maximum extent permitted by law, phaneo and its directors, officers, employees, or manufacturing affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or personal injury resulting from your use of, or inability to use, our Services or products.
8. Governing Law and Dispute Resolution
These Terms and any disputes arising out of your use of the Services shall be governed by and construed in accordance with the laws of the jurisdiction where our corporate entity is registered, without regard to conflict of law principles. Any legal action or proceeding arising under these Terms shall be brought exclusively in the courts of competent jurisdiction within that region.
9. Changes to These Terms
We reserve the right to modify, update, or replace these Terms at any time. Any changes will be posted directly on this page, with the revised "Last Updated" date displayed at the top. Your continued use of our Site following any changes constitutes your binding acceptance of the updated Terms.
10. Contact Information
If you have any questions, concerns, or legal inquiries regarding these Terms of Use, please reach out directly to our support and compliance team:
phaneo Support Team
📧 Website: www.phaneostore.com
📨 Support Email: support@phaneostore.com